Frequently Asked Questions (FAQs)
1. How do I place an order?
- To place an order, simply browse through our collection, choose the sneakers you want, and add them to your cart. Then, proceed to checkout, where you can enter your shipping information and payment details. After your order is confirmed, you will receive a notification via email.
2. What payment methods do you accept?
- We accept Visa, American Express, Mastercard, Discover, and PayPal for safe and convenient payment.
3. Can I change or cancel my order?
- You can cancel your order within 24 hours of placing it. To make changes to your order (e.g., address, size, color), please contact us within 2 days of placing your order. We cannot guarantee changes after this timeframe.
4. How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number and a link to track the progress of your package.
5. What is your return policy?
- We offer a 30-day return policy from the date you receive the item. If the product is defective, the wrong size or has any defects, please contact us and we will provide specific instructions so you can return it without hassle.
6. What is the estimated delivery time?
- We aim to deliver within 30 days. Standard delivery times vary from 15 to 28 days depending on your location. However, there may be delays beyond the estimated timeframe due to natural disasters, customs, or any other unforeseen issues. Nonetheless, we will make sure it doesn’t exceed 30 days from the date you place your order.
7. Do you provide international shipping?
- Yes, we offer international shipping. Please refer to our shipping policy for more information.
8. What happens if my payment fails during checkout?
- If your payment fails, please contact our customer support team, and they will assist you in resolving the issue.
9. How can I contact your customer support team?
- You can contact our customer support team via email at contact@universefootwear.com. We are here to assist you with any questions or concerns you may have.
10. Do you have physical store locations?
- We operate as an online store, and our products are only available through our website.
11. Do you offer wholesale or bulk purchasing options?
- If you have inquiries about wholesale or bulk purchases, please contact us directly, and our team will assist you based on your specific needs.
If you have any further questions or need additional assistance, please don’t hesitate to contact us. We are here to ensure your shopping experience with us goes as smoothly and enjoyable as possible.
Universe Footwear
Email: contact@universefootwear.com