1. Return/Exchange:
a. We are committed to providing quality products, and we hope that you will be satisfied with your shopping experience at our store. However, if you are not satisfied with the product you have purchased, we have a return/exchange policy as follows:
b. Return/exchange period: You can exchange/return the product within 30 days from the date you receive the item.
c. Product conditions:
The product must be in its original condition, undamaged, and free from any signs of use, except for reasonable testing of the product.
It must include all accessories, instructions, and the original box.
d. Return/exchange procedure:
Step 1: Please contact our store to report the return/exchange and receive specific instructions.
Step 2: Ensure that the product meets the specified return/exchange conditions.
Step 3: After we inspect and confirm the product, we will proceed with the return/exchange based on the established policy.
2. Refund:
a. We are committed to providing refunds to customers in the following cases:
-The product is damaged or has a technical defect from our side.
-The customer receives a product that does not match the description on our website or in our store.
-Item size received does not match our size chart.
b. Refund period: We will refund the amount within 7 days from the date of confirmation for the cases mentioned above.
c. Refund procedure:
Step 1: Contact our store to report the issue and receive instructions on the refund process.
Step 2: Customers will be required to return the damaged or incorrectly described product.
Step 3: After the product is inspected and confirmed, we will process the refund using the original payment method.
3. Note:
-We do not provide refunds or accept returns/exchanges in the following cases:
-The product has been improperly used.
-The product has been damaged or lost after purchase.
-The product does not match the description due to customer error.
-The product is the wrong size or color due to customer misselection.
4. Contact:
If you have any questions or requests regarding returns/exchanges or refunds, please contact us at the following address:
Universe Footwear
Email: contact@universefootwear.com